What Are Cookies?
Cookies are small text files that get stored on your device when you visit a website. They carry no personal harm and are not executable programs. At Newgioco Casino, we use them thoughtfully and only where they serve a clear purpose — whether that's keeping your account session active, remembering your preferences, or making sure the games load correctly. We believe you deserve a plain, honest explanation of how this works, so this page lays it out without jargon.
Why We Use Cookies at Newgioco Casino
Running a licensed online casino involves a lot of moving parts. Cookies are woven into the infrastructure that keeps those parts working together reliably — and that matters for players more than it might initially seem.
The most immediate function is session management. When you log in to your Newgioco account, a session cookie identifies you as an authenticated user for the duration of your visit. Without it, you would be logged out every time you navigated to a new page. That's not just inconvenient; on a platform where real-money activity is involved, session continuity is also a security requirement.
Beyond login, cookies help us remember meaningful preferences. If you've selected a particular language setting or adjusted display options, we don't want you to repeat that process every time you return. Functionality cookies store those choices so your environment feels consistent.
There's also gameplay itself to consider. Live dealer tables, card games, and slot sessions all rely on a stable, uninterrupted connection between your browser and our servers. Cookies help maintain that continuity throughout active game rounds, reducing the risk of session drops at critical moments.
In short, cookies at Newgioco Casino aren't about surveillance — they're about giving you a platform that works the way it should, every time you use it.
Types of Cookies We Deploy
We use four categories of cookies across our platform. Here's what each one does and why it's present:
Essential / Strictly Necessary Cookies
These cookies are required for the casino to function at the most basic level. They cannot be switched off in our systems because without them, core features simply don't work.
- Maintaining your authenticated login session throughout a visit
- Enabling secure navigation between account, cashier, and game pages
- Supporting fraud detection and account protection protocols
- Preserving your progress during active game sessions
Because they are strictly necessary, these cookies do not require your explicit consent under applicable regulations — but we disclose them here in the interest of full transparency.
Performance & Analytics Cookies
These help us understand how our platform is being used so we can improve it. They collect aggregated, anonymized information such as which pages are visited most, where users encounter errors, and how long typical sessions last.
- Page performance monitoring
- Error and crash reporting
- General site traffic analysis
No personally identifiable data is attached to these cookies.
Functionality Cookies
These remember the choices you make on-site so your preferences persist between sessions.
- Language and regional display settings
- UI preferences you've previously configured
- Returning user recognition (without logging you in automatically)
Targeting / Advertising Cookies
We may use cookies to ensure that promotional communications and bonus offers we present are relevant to your activity on the site. These are limited in scope and do not result in your data being sold to third parties. You can opt out of this category through our cookie consent banner.
Third-Party Cookies in iGaming
Some cookies placed during your visit to Newgioco Casino don't originate from us directly — they come from trusted third-party partners whose technology powers key parts of our platform.
Game providers are the most common source of these. Studios including Play'n GO, NetEnt, Playtech, and Pragmatic Play deliver their games through embedded technology that may set its own cookies. These are typically used to initialize and sustain game sessions, manage return-to-game states (so you're restored to where you left off), and load game assets efficiently. Without them, the games themselves may not run correctly.
Our payment partners also use cookies as part of their fraud prevention and transaction verification processes. Whether you're depositing via Visa, Mastercard, or PostePay, the payment gateway involved may place short-lived cookies to validate the transaction and protect against unauthorized use. This is standard practice across regulated financial services and is required by most processors to complete secure payments.
We only work with partners whose data practices meet the standards expected under applicable privacy frameworks. While we cannot control what those third parties do with their own cookies, we vet our partners carefully and will update this policy if our partner list changes in a meaningful way.
If you'd like more detail about a specific provider's cookie practices, you can usually find that information in their own privacy documentation.
Managing and Deleting Cookies
You have real control over your cookie preferences, and we want you to feel confident using it.
The easiest way to manage your choices is through our on-site cookie consent banner, which appears the first time you visit Newgioco Casino. From there, you can accept all cookies, reject non-essential categories, or customize your preferences by type. You can revisit and update those choices at any time.
Alternatively, most browsers give you direct control over cookie storage at the device level. Here's where to find those settings in commonly used browsers:
- Google Chrome: Settings → Privacy and Security → Cookies and other site data
- Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Manage Website Data
- Microsoft Edge: Settings → Cookies and site permissions
You can block or delete cookies entirely through these menus. However, there's an important caveat: blocking essential cookies will impair core casino functionality. Specifically, you may find yourself unable to stay logged in, complete deposits, or maintain an active game session. If you experience unexpected issues after adjusting your browser settings, restoring essential cookies is likely to resolve them.
Non-essential cookie categories — analytics, functionality, and advertising — can be disabled without affecting your ability to access the casino.
Policy Updates and How to Reach Us
This cookie policy is reviewed periodically and updated when needed — for instance, when we introduce new technology, change our partner relationships, or respond to updates in privacy regulations. When material changes are made, we'll communicate them clearly on-site so you're not caught off guard.
We encourage you to check back on this page from time to time. If you have any questions about how we handle cookies or want to understand more about your privacy rights on our platform, our support team is available to help.
You can reach us through the following channels:
- Live chat: Available directly on the Newgioco Casino website
- Email: [email protected]
- WhatsApp: Available for quick queries
- Phone: 06.232.88.338 or 351-116075
Our team is available Monday through Sunday, from 10:00 to 20:00. Please note that support is primarily provided in Italian. You're also welcome to read our full Privacy Policy for a broader view of how we collect and protect your personal data.