At Newgioco Casino, we treat privacy as a core part of the trust our players place in us. This Newgioco Casino privacy policy explains how we collect, use, store, and protect personal and financial information when you register, verify your account, and use our services. We are committed to handling your data carefully, transparently, and in line with our legal responsibilities. If you ever need clarification, you can contact our support team or review your account settings to better understand how your information is managed.
The Information We Collect
When you create an account with us, we collect the personal details needed to set up and manage your profile. As part of our registration process, we ask you to click Registrati on the homepage, enter your personal data, and provide your Italian fiscal code. This information helps us identify you correctly, maintain an accurate player record, and meet the compliance standards that apply to our business.
We also collect verification documents during our account approval process. These documents include:
- ID document, such as a passport or Italian ID card
- Proof of residence
- Italian fiscal code (Codice Fiscale)
We request these materials to verify identity, confirm eligibility, and support mandatory know-your-customer checks. In addition, when you make a deposit or request a withdrawal, we process financial information related to your chosen payment method. Based on the services currently available to our players, this may involve deposit methods such as Paysafecard, Rapid Transfer, and Elektra, as well as withdrawal methods including bank transfer, postal transfer, and physical point collection at a partner location.
We only collect the information that is relevant to operating your account, processing transactions, and meeting our legal and regulatory obligations.
How We Use Your Data
We use personal data first and foremost to provide our services to you in a safe and functional way. That begins with opening and maintaining your account, verifying your identity, and allowing you to access the gaming products and account features available on our platform. Without this information, we would not be able to deliver core account services or process routine actions linked to your player profile.
Your data is also used to manage deposits and withdrawals. Financial details connected to approved payment methods help us complete transactions, review account activity, and respond to requests related to funding or cashout processing. Where necessary, we may use account and transaction information to detect suspicious patterns, investigate unusual behavior, and reduce the risk of fraud or misuse.
Another important reason we process data is to comply with our legal duties. As a licensed operator, we must follow rules connected to player verification, anti-fraud controls, and broader regulatory requirements. This means some information is reviewed and retained to support compliance procedures and responsible account administration.
From time to time, we may also use contact details to send service-related messages or limited marketing communications. If you receive promotional messages from us and no longer wish to do so, you can opt out at any time. For practical privacy controls, we encourage you to Manage Account Settings or contact our team if you need assistance.
Data Sharing & Third Parties
We do not sell player data. That is a clear part of our approach to Newgioco Casino data protection. When we share information, we do so only where it is necessary to operate our services, complete transactions, or meet legal obligations. We aim to keep that sharing limited, relevant, and controlled.
Some data may be shared with trusted third parties that support essential parts of our operations. This can include payment service partners involved in deposits and withdrawals, technical service providers that help us maintain secure account systems, and gaming-related partners connected to the products available on our site. For example, this may involve providers associated with slot and live content from Play'n GO, NetEnt, Playtech, Pragmatic Play, and Evolution Gaming, where operational support makes such sharing necessary.
We may also disclose relevant information to the Agenzia delle Dogane e dei Monopoli (ADM), our regulatory authority in Italy, when required for licensing, compliance, or formal oversight. In the same way, data may be shared where legally necessary to respond to fraud prevention checks, lawful requests, or other regulatory duties. We expect third parties handling player data on our behalf to apply appropriate confidentiality and security measures.
Data Security & Retention
Protecting personal information requires both technical safeguards and internal controls. We use appropriate security measures designed to reduce the risk of unauthorized access, loss, misuse, or alteration of the data we hold. These measures include secure systems, protected servers, and encryption technologies such as SSL for data transmission where applicable. Access to personal information is limited to authorized personnel and service partners who need it for legitimate operational or compliance purposes.
Even with strong protections in place, privacy is an ongoing responsibility. We regularly review how information is handled so that our systems and procedures remain aligned with the sensitivity of the data involved, especially where identity documents and transaction-related records are concerned.
We retain personal data only for as long as there is a valid reason to do so. In practice, this means keeping information for the period required to manage your account, complete transactions, resolve disputes, and comply with legal obligations. As an operator regulated by the Agenzia delle Dogane e dei Monopoli (ADM) in Italy, we may need to keep certain records for compliance with anti-money laundering obligations and related regulatory requirements. Once retention is no longer necessary, we take steps to securely delete or otherwise manage the data in line with applicable standards.
Your Privacy Rights & Contact Info
We believe you should be able to understand and exercise control over your personal information. Subject to legal and regulatory limits, you may have the right to request access to the data we hold about you, ask us to correct inaccurate information, or request deletion where retention is no longer required. In some cases, legal obligations may prevent immediate deletion, especially when records must be kept for compliance, fraud prevention, or anti-money laundering purposes.
If you want help with your privacy rights, have a question about this Newgioco Casino privacy policy, or would like us to review a specific request, you can reach our privacy team through our available support channels during working hours. We currently provide support via:
- Live chat
Please note that these support channels are available during working hours and not on a 24/7 basis. If you need assistance, we invite you to Contact Support with enough detail for us to locate your account and respond efficiently. You can also check your account information directly if you need to review or update personal details already provided to us.